Sound Resound Web Hosting


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SOUND RESOUND SERVER/NETWORK STATUS

ASH: 11:00:34 up 77 days, 1:10, 0 users, load average: 2.53, 1.17, 0.70

No major issues. All systems functioning normally.

QUICK SUPPORT ANSWERS

Support Contacts
Using Your Account
Common Problems and Resolutions

SUPPORT CONTACTS

Note, we cannot help you with questions related to website design.

Boden Larson -
blarson@soundresound.com
MSN Instant Messenger: wonder_lad@hotmail.com

Emeric Loan -
eloan@soundresound.com
MSN Instant Messenger: emeloa296@hotmail.com

USING YOUR ACCOUNT

Name Servers

Sound Resound can register or transfer your domain name for only $9.50 per year! However, if you prefer to use or stick with a different registrar, then you'll need to set the name servers for your domain to:

ns1.soundresound.com
ns2.soundresound.com

Your account will not be available until you have properly configured your domain with your registrar.

Domain Control Panel Access:

Your Plesk domain control panel allows you to configure your account - from setting up email addresses to configuring your databases. It is important to familiarize yourself with your control panel before contacting support.

You can access your Plesk domain control panel via

https://www.soundresound.com:8443

Your username and password should have been sent to you via email. If not, contact support@soundresound.com for assistance.

FTP Access (File Uploading):

In order to upload files (e.g. web pages) to your account, you must use FTP. Most popular HTML editors such as Frontpage and Dreamweaver are FTP-enabled, and other clients like SmartFTP or CuteFTP may be used. Simply connect to:

ftp://ftp.yourdomain.com

using the FTP credentials assigned to your account. Contact support@soundresound.com if you do not know your FTP login/password. Alternatively, you can configure your FTP settings via your domain control panel.

All files that you will serve over the web must go in httpdocs directory. All CGI programs should be installed to cgi-bin.

Email:

NOTE: Due to the ever-increasing problem of SPAM, many internet service providers (ISPs) are now blocking SMTP (Port 25) which is required to send mail from your mail client through our server. We recommend that you instead use the mail server provided by your ISP. Contact your ISP for more information.

Sound Resound is proud to offer both POP3 (incoming) and SMTP (outgoing) services to our customers. In your mail program (such as Outlook Express), specify:

mail.yourdomain.com

where yourdomain.com is your domain name, for both incoming and outgoing mail servers. Then for the POP3 account name and password, provide the mailbox name as your username, and the password for that mailbox.

Note: you must also use authentication for SMTP (outgoing) email. Use the same account name and password as you provided during POP3 (incoming) email setup.

Statistics:

To view the stats for your website, connect to:

https://www.yourdomain.com/webstat

COMMON PROBLEMS AND RESOLUTIONS

"My website is down!"

1. Do you get an error from the server itself, such as "Authorization Required" or "Page Not Found"? If so, then something you've changed on your site recently may have temporarily broken it, and you should try to resolve the issue yourself. Any response back from the server indicates that the server itself is probably functioning correctly (except for MySQL errors - see below).

2. Is your internet connection working? Sounds funny, but is often the case. Try browsing to several websites, as it is possible for you to lose contact with portions of the Internet if there are problems "upstream" of or at your ISP.

3. Are other sites at Sound Resound working? If you're viewing this site, then the answer is yes! Did your domain name expire? Did you mistype your domain name? It is very unlikely that one domain would be broken while others continue working.

If your site along with Sound Resound seems to have simply disappeared, then wait at least 20 minutes before contacting support. It is likely that we will become aware of the problem quickly, if we're not already on the case. Your best bet in this case is to try Instant Messenger, or to page Boden Larson (see contact information above).

"I can't send Email!"

If you are using our server for outgoing mail, make sure that you've configured your mail client (e.g. Outlook Express, Eudora) to use authentication (e.g. username and password) for SMTP (outgoing mail). The credentials are the same as you use for POP3 (incoming mail). Wow, that's a lot of parenthesis!

"When I access my domain control panel, it says "Forbidden!"

Make sure that you use https (secure http):